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Frequently asked questions
When will my order be delivered?
Most in-stock orders are processed within 3 business days, then arrive within 5–10 business days depending on your location. You’ll receive a tracking number by email as soon as your order ships, so you can follow it every step of the way. Delivery is always free.
What can I do if my item (or part of it) is damaged?
If your item arrives damaged or defective, contact us within 90 days at Support@kinebago.com with your order number and a photo of the damage. We’ll arrange a free replacement, replacement part, or full refund — whichever works best for you. Damaged-on-arrival items are always covered at no cost to you.
How long will it take to get my package?
Orders are processed within 3 business days, then shipped with free delivery arriving in 5–10 business days. Larger equipment like mowers may take slightly longer due to freight handling. You’ll get tracking details by email as soon as your order is on its way.
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Customer service
KINEBAGO
🕐 Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
